Delivering an excellent customer experience and service is the key to customer satisfaction and has a positive impact on conversion rates and revenue. Amazon is the perfect example of this. Its massive growth has been driven in no small part by its painless one-click payment system and excellent customer service.
This infographic was produced by Monatate and specially uploaded by us as an answer to Loyalty360‘s question on Twitter “We want to know – How do you define customer experience?“. Feel free to follow them on Twitter @Loyalty360
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